Customer satisfaction is important to us, and as part of that we want to communicate clearly with you about our policies around returning and refunding you for product.
Returns
Change of mind
When you select items from our store, please select carefully. Because our products are food, we can’t accept returned product, and we will not refund for change of mind.
Foreign object or food safety issue
If you have received a product from us that has a food safety issue, i.e., you discover a foreign object in your product, please get in touch with us straight away by emailing photographs and a full description of the issue. You can click here to email us, or email hello@wildwestgourmet.co.nz. Please stop consuming the item, and await further instructions. We may request the item including any foreign objects you may have found, be returned to us. In this instance, we will provide you with freight tickets.
Returns register
We maintain a register of all requested returns, and the outcome of the request.
Damaged Goods
If a product is damaged in transit, we will replace it free of charge. Please take a photo of the damaged item and the packaging showing as much detail as possible, and email them to us by clicking here, or emailing hello@wildwestgourmet.co.nz. We take all damaged deliveries seriously, and always aim to get things to you safely.
Damage register
We maintain a register of all notifications of goods damaged in transit.
Returns
Refunds will be made on a case by case basis, as assessed by us at the time. We reserve the right to refuse a refund at any time.
Terms and Conditions
- We must be contacted within 30 days regarding a return or damaged package – any requests outside of this period will automatically be declined
- If we request you return an item to us for assessment, it must be in its original packaging
- If your items were broken or damaged in transit please attach a photo of proof, and a description of the damage
- Return shipping charges are customer’s responsibility except where we request the product be sent back to us for assessment