Effective Date: 1 April 2025
At Wild West Gourmet, we take pride in delivering small-batch artisan products that are crafted with care. Our aim is for every order to arrive in perfect condition and exactly as expected. This policy outlines your rights and our responsibilities when it comes to returns, replacements, and refunds.
Damaged Goods
- If your item arrives damaged in transit, we will gladly replace it. Please contact us within 48 hours of delivery with the following:
- A clear photo of the damaged product and its packaging
- Your order number and contact details
- We will arrange a replacement or refund as appropriate. There is no need to return the damaged goods unless we request it
Incorrect or Missing Items
- If you receive the wrong item or your order is missing something, please contact us as soon as possible so we can put it right. We’ll arrange to send the correct item or issue a refund where applicable
Change of Mind
- Due to the perishable and food-based nature of our products, we do not accept returns or issue refunds for change of mind. This helps us uphold food safety standards and maintain product integrity
Complaints and Damage Register
- All reported issues, including damages and complaints, are recorded in our Damage and Complaints Register, which is maintained for seven years in accordance with New Zealand food safety compliance
- This register helps us monitor trends and uphold high standards of quality and service
- Information collected is managed in line with our Privacy Policy to ensure your details are kept secure and confidential
How to Contact Us
- To report an issue or request a replacement, please contact us at:
- hello@wildwestgourmet.co.nz
- +64 9 945 5074
- P O Box 3, Maungatapere 0152, Northland
- Please include your order number, a description of the issue, and any supporting photos
Your Rights Under New Zealand Law
- Our Returns and Refunds Policy is in accordance with the Consumer Guarantees Act 1993. This policy does not affect your rights under New Zealand law, which ensures that products must be of acceptable quality, fit for purpose, and as described